What We Offer:

TRAINING

COACHING

CONSULTING

INDUSTRY SOLUTIONS

Case Study: Call Centers

Challenge: A Call Center had a high volume of customer complaints due to high abandonment rates, long hold times, inconsistent information, and rude service. Employee morale was low. Supervisors were overwhelmed with administrative responsibilities and spent too much time handling numerous escalated calls.

Need:

Process:

Results:

Get Started Now

Contact Marilyn Davidoff, the principal of MGD Enterprises, to discuss your training, coaching, or organizational development needs. Email us or call 732.952.5135. We'll get back to you within 24 hours.