What We Offer:

TRAINING

• Customer Service
• Management and
  Leadership Skills
• Communication Skills
• Team Building
• Workshop List

COACHING

• Corporate Coaching
• Personal Coaching

CONSULTING

• Organizational
  Development
• Assessments and
  Surveys

INDUSTRY SOLUTIONS

• Call Centers
• Financial Services
• Healthcare
• Transportation

How We Work

When you work with us you can expect to see desirable and sustainable changes in your team’s performance and productivity.

Our initial meeting will determine the next steps. Once we determine your goals, we provide a proposal outlining recommendations. Our solutions often combine a number of options. You can partner with us and do some of the background work, or we can do it all for you.

We use the MGD Methodology to learn your business issues and design the solution. This may include:

• Focus Groups
• One-on-one interviews with managers and front-line staff
• On-site observation of work teams
• Call monitoring
• Review of customer complaints
• Audits of relevant documentation

We are flexible and creative. One size does not fit all. We customize solutions to fit your needs.

We’re accessible and responsive. We will respond quickly to your requests—preferably within a few hours. There’s no red tape or bureaucracy when you work with us.

We’re perfectionists. We deliver quality programs with ongoing adjustments when necessary. We elicit your feedback and work with you for continuous improvement. Good enough is not good enough. We want to hit a home run each and every time!

Profile of our Clients

We work with a wide variety of organizations primarily in the healthcare, financial services, transportation, and not-for-profit sectors.  Our clients have similar values and goals.

You are likely to be successful working with us if...

• You respect and value your employees and want to develop them for their benefit as well as the company’s.
• You’re open to feedback and willing to take an objective look at yourself, your people and your processes.
• You take responsibility for your end of the partnership, and provide us with what we need to work together successfully.
• You’re flexible and appreciate a creative approach.
• You believe that companies can and should be great places to work and want to be part of making that happen for your organization.