What We Offer:

TRAINING

• Customer Service
• Management and
  Leadership Skills
• Communication Skills
• Team Building
• Workshop List

COACHING

• Corporate Coaching
• Personal Coaching

CONSULTING

• Organizational
  Development
• Assessments and
  Surveys

INDUSTRY SOLUTIONS

• Call Centers
• Financial Services
• Healthcare
• Transportation

Workshop List

Customer Service

• Communicating for Service Excellence
• Client Relationship Management for Financial Services
• Partnering for Service Excellence in Healthcare
• Positive Passenger Relations
• Service That Delivers for Call Centers
• Call Monitoring and Telephone Techniques Coaching
• Managing for Customer Service

Communication Skills

• Assertive Communication
• Communicating Upward
• Conflict Management
• DISC Assessment for Enhanced Communication
• Listening Is More Than Hearing
• Social Styles
• Effective Communication for IT Teams

Team Building

• Building High Performance Teams
• Creating Corporate Energy
• DISC Assessment for Team Building
• Leading a Winning Team

Management and Leadership Skills

• Management Essentials
• The 3 C's of Coaching: Communicating, Caring, and Consistency
• Supervising and Motivating Difficult People
• Delegation Skills: A Formula for Success
• Interviewing Skills: Keys to Successful Selections
• Progressive Discipline
• Leadership Academy

Sales Skills

• Sales Strategies for a Competitive Edge

Other Key Skill Areas

• Critical Thinking Skills for a Rapidly Changing Workplace
• Diversity: A Matter of Respect
• Powerful Presentation Skills
• Stress Management
• Time Management Strategies

Workshops customized to meet your organization's goals.

• Flexible scheduling
• Half-day to two day workshops
• Customized scripts, role-plays, and case studies
• Tailored for specific audiences
• Materials can include your company logo
• Complete course design based on your requirements

Contact us for details.