What We Offer:

TRAINING

• Customer Service
• Management and
  Leadership Skills
• Communication Skills
• Team Building
• Workshop List

COACHING

• Corporate Coaching
• Personal Coaching

CONSULTING

• Organizational
  Development
• Assessments and
  Surveys

INDUSTRY SOLUTIONS

• Call Centers
• Financial Services
• Healthcare
• Transportation

Conflict Management

Who should attend:

Managers and staff who want to achieve positive results when dealing with difficult people and potential conflict.

Results:

Managers and staff who develop strategies to deal with conflict in a constructive way that improves teamwork, productivity, and professional effectiveness.

Competencies:

Upon completion of this program participants will:

• View conflict as a healthy expression of differences
• Identify personal style of managing conflict
• Determine when each style is useful
• Use assertive communication to express differences of opinion
• Negotiate win-win outcomes
• Use reflective listening to acknowledge other perspectives
• Manage conflict in a positive way to improve teamwork and create a productive work environment

Workshops:

• Assertive Communication
• Communicating Upward
• Conflict Management
• DISC Assessment for Enhanced Communication
• Listening Is More Than Hearing
• Social Styles
• Effective Communication for IT Teams

Services:

• Coaching
• Assessments and Surveys
• Organizational Development Consulting