What We Offer:

TRAINING

• Customer Service
• Management and
  Leadership Skills
• Communication Skills
• Team Building
• Workshop List

COACHING

• Corporate Coaching
• Personal Coaching

CONSULTING

• Organizational
  Development
• Assessments and
  Surveys

INDUSTRY SOLUTIONS

• Call Centers
• Financial Services
• Healthcare
• Transportation

Effective Communication for IT Teams

Who should attend:

IT managers and team members who want to communicate more effectively with other team members, non-technical personnel, and customers.

Results:

Improved verbal, nonverbal, and electronic communication skills, and an understanding of how to adapt to the diverse communication styles of others.

Competencies:

Upon completion of this program participants will:

• Improve communication with internal and external clients
• Understand clients' needs from a business perspective
• Explain technical topics in a non-technical, jargon-free manner
• Contribute ideas, suggestions, and expertise in meetings
• Gain awareness of their own nonverbal communication style
• Use best practices for e-mail communication
• Employ effective listening skills
• Use the DISC assessment to identify their individual communication style
• Effectively communicate with coworkers and managers with different communication styles
• Adapt their communication for the intended audience
• Communicate assertively and influence without direct authority

Workshops:

• Assertive Communication
• Communicating Upward
• Conflict Management
• DISC Assessment for Enhanced Communication
• Listening Is More Than Hearing
• Social Styles
• Effective Communication for IT Teams

Services:

• Coaching
• Assessments and Surveys
• Organizational Development Consulting