What We Offer:

TAINING

• Customer Service
• Management and
  Leadership Skills
• Communication Skills
• Team Building
• Workshop List

COACHING

• Corporate Coaching
• Personal Coaching

CONSULTING

• Organizational
  Development
• Assessments and
  Surveys

INDUSTRY SOLUTIONS

• Call Centers
• Financial Services
• Healthcare
• Transportation

Progressive Discipline

Who should attend:

Managers and supervisors who need to document performance and deal with challenging employees.

Results:

Managers and supervisors who keep ongoing legal documentation, and are able to provide sufficient information for the disciplinary process.

Competencies:

Upon completion of this program participants will:

• Review how to navigate through the organization’s counseling and disciplinary process
• Use coaching and feedback skills to turn performance problems around
• Differentiate when to use coaching, counseling, and/or discipline
• Maintain a critical diary for all tem members
• Build their case with solid documentation and minimize liability
• Practice writing legal and specific warning letters
• Apply best practices when conducting a disciplinary session

Workshops:

• Management Essentials
• The 3 C's of Coaching: Communicating, Caring, and Consistency
• Supervising and Motivating Difficult People
• Delegation Skills: A Formula for Success
• Interviewing Skills: Keys to Successful Selections
• Progressive Discipline
• Leadership Academy

Services:

• Coaching
• Assessments and Surveys
• Organizational Development Consulting